Our support team

Certifica counts on business and support teams all over Latin America that allow us to provide a affordable, customized, human and high quality service in every of those countries where we are present.

Certifica.com Support Team tasks are:

• Support for implementation of Certifica Tag
• Support for Certifica Tag up-dating
• Support for E-commerce implementation
• Campaign module implementation
• Research module implementation (surveys)
• Certifica Metric accounts management:
  • - User creation
  • - Delete user
  • - User rights administration

Technical Support

Problem solving in 4 hours:

• Cuando el cliente no tiene acceso a las métricas (cualquiera sea la razón).
• When client has no Access to metrics (for any reason)
• Any situation under the responsibility of Certifica.com that blocks or impede a normal operation of the Certifica Metric platform,   

Support for basic requirements (24 hours):

Requests made by the clients, without urgent or serious characteristics, needing the exclusive coordination of the Certifica.com support team.

Support for complex requests (48 hours)::

Requests made by the clients, without urgent or serious characteristics, needing the coordination of several departments of Certifica.com (Support, Development, Operations). An additional cost for the client may be added, according to the complexity of the request.

Response time:

Technical Assistance and Services Center will define response time individually for each request. Clients will be timely informed about the response time for each event

Contact:

The Technical Support and Services Center is available through the following channels:

• Telephone.
• E-mail: servicioclientes@certifica.com or directly to our Support Agents
• Certifica.com Newsletter, that informs clients about new reports, tips for report usage and practical applications of reports, relevant news about the systems and last news of the industry.